Frequently Asked Questions
Everything you need to know about shopping at 3.1 Phillip Lim.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. International customers are responsible for any applicable duties and taxes.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to order?
A detailed size guide is available on each product page to help you find your perfect fit. If you have specific questions about the measurements of a garment, please contact our customer service team for personalized advice.
Are your products authentic?
All items sold on our official website are guaranteed to be 100% authentic 3.1 Phillip Lim products. We take great pride in our craftsmanship and the quality of materials used in every collection.